Job Description

Job Responsibilities:

• Take and make calls to vendors, contractors, and field technicians implementing technology in retail stores (not a consumer call center).
• Provide first-level troubleshooting support for hardware implementations and project execution issues.
• Update tracking applications and perform system validations during and after calls.
• Provide updates via email and Excel when not handling live calls.
• Handle multiple ongoing technical rollout projects simultaneously.
• Flexibly adapt to changing shift times based on project schedules (including evening, night, and different time zones).
• Attend 5 days of paid onsite training (shifts vary between 8 AM – 8 PM).
• Use provided project handbooks and access necessary systems after training. ;

Skills:

• Willing to consider candidates with general IT hardware or technical rollout support experience.
• Must possess strong verbal and written communication skills.
• Requires basic troubleshooting and problem-solving ability.
• Working knowledge of Microsoft Outlook, Word, and Excel preferred.
• IT hardware installation experience is preferred but not mandatory.
• Minimum of 1-year relevant work experience.
• Minimum educational requirement: High School Diploma or GED.

Education/Experience:

• Job is on-site: Onsite RI – What is your location?
• Job is 4 to 5 days in the office. Will you be able to work onsite?
• Can you work multiple projects simultaneously?
• Are you willing to move around shift times with projects?
• High School Diploma or GED required (some IT-related education or experience preferred)

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